+1 (516) 973-0530

NYC Sub-Zero & Viking Appliance Repair

Contact and Scheduling

Schedule your luxury appliance repair by phone or book online for a convenient appointment.

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Recommended Call Details

To speed up triage, provide appliance brand, model family (if known), symptom pattern, and any recent changes such as electrical work, plumbing updates, or renovation activity.

  • Brand and appliance type.
  • Symptom timeline and urgency.
  • Building access or scheduling restrictions.
  • Preferred service window.

Book Your Appointment Online

Skip the phone call and schedule your luxury appliance repair directly. Select your preferred date and time, and one of our factory-trained technicians will be at your door.

Schedule Service Now

Same-day appointments available | All NYC boroughs | 7 days a week

What Happens After You Contact Us

  1. We confirm your appointment within 30 minutes during business hours. You will receive a confirmation with your technician's name and arrival window.
  2. Your technician arrives on time with brand-specific diagnostic tools and common replacement parts for your appliance type.
  3. You receive a clear diagnosis with a transparent price quote before any repair work begins. No surprises, no pressure.
  4. Expert repair is completed using genuine OEM parts, followed by thorough testing to verify your appliance is operating at peak performance.

Emergency Service Available

For urgent situations like a refrigerator that has stopped cooling, a gas range with a safety concern, or a washer flooding your apartment, we offer emergency dispatch with priority scheduling.

Call us directly at +1 (516) 973-0530 for emergency service. Our phone line is staffed 24/7 to handle urgent repair requests throughout the NYC metro area.

  • Refrigerator completely stopped cooling - food safety risk
  • Gas appliance with suspected gas leak or ignition failure
  • Washing machine or dishwasher actively leaking water
  • Oven or range that will not turn off or has a safety concern

Response Times and Availability

We understand that a broken appliance disrupts your daily routine, which is why we prioritize fast response times across every service area. During standard business hours, most calls are answered live by our scheduling team. If you reach us after hours or during peak volume, a team member will return your call within one hour. Appointment confirmations are sent promptly via phone or text message so you always know exactly when to expect your technician. Our scheduling system operates seven days a week, including weekends and most holidays, because appliance failures do not wait for Monday morning.

  • Same-day service available for most appliance categories and locations.
  • Next-day appointments guaranteed when same-day slots are full.
  • Flexible morning, afternoon, and evening time windows.
  • Bilingual scheduling support available in English and Spanish.

Service Scheduling Options

We offer multiple ways to schedule your appliance repair to fit your preferences. Call us directly at +1 (516) 973-0530 for immediate assistance and live triage, or use our online booking system to select your preferred date and time at your convenience. Our online system is available around the clock so you can schedule a repair at midnight if that is when you notice the problem. For property managers and building superintendents who coordinate service for multiple units, we offer dedicated scheduling coordination to streamline access and minimize disruption to residents.

What to Expect on Your Initial Call

When you contact NYC Sub-Zero & Viking Appliance Repair, our scheduling team will walk you through a brief intake process designed to ensure the best possible service experience. We will ask about your appliance brand and type, the symptoms you are experiencing, how long the issue has been occurring, and your preferred service window. If you have the model number available, that helps us pre-load the correct parts and technical documentation. We will also confirm your service address and discuss any building access requirements such as doorman procedures, elevator reservations, or parking restrictions. The entire intake call typically takes three to five minutes and sets the stage for an efficient, well-prepared service visit.

Service Areas We Cover

Our technicians provide luxury appliance repair throughout the NYC metropolitan area. Primary coverage includes Manhattan, Brooklyn, Queens, and Staten Island. Regional coverage extends to Nassau County, Suffolk County, Yonkers, White Plains, and Scarsdale. Whether you are located in a Tribeca loft, a Great Neck colonial, or a Hamptons beach house, our team is equipped to deliver expert service for all premium appliance brands. Visit our complete service areas page for detailed coverage information and local neighborhood specifics.