Brand Specialist: GE Appliances
Expert GE appliance repair across all five NYC boroughs. Factory-trained technicians for GE Profile, GE Cafe, and standard GE refrigerators, ranges, dishwashers, and microwaves.
GE Appliances has been a fixture in American kitchens for well over a century. From the earliest electric refrigerators to today's smart-connected kitchen suites, GE has consistently delivered appliances that balance innovation, reliability, and value. The modern GE lineup spans three distinct tiers -- standard GE, GE Profile, and GE Cafe -- each targeting a different segment of the market while sharing a common engineering platform. In New York City, GE appliances are found in everything from pre-war apartment kitchens to newly renovated brownstone homes. NYC Sub-Zero & Viking Appliance Repair provides expert GE repair throughout Manhattan, Brooklyn, Queens, Staten Island, and the surrounding NYC metro area, with factory-trained technicians who understand the specific systems and components used across the full GE range.
The GE Profile series represents the brand's upper-mid-range tier, offering advanced features such as hands-free autofill on refrigerators, air-fry capability built into wall ovens and ranges, fingerprint-resistant finishes, and Wi-Fi connectivity through the SmartHQ app. GE Profile refrigerators feature the Turbo Cool and Turbo Freeze settings that rapidly lower compartment temperatures after the door has been opened -- a practical feature in busy NYC households.
GE Cafe sits at the top of the lineup, targeting homeowners who want customizable, design-forward appliances with professional-grade performance. Cafe appliances are distinguished by their interchangeable hardware -- available in brushed bronze, brushed copper, brushed stainless, brushed black, and flat black -- allowing owners to personalize the look of their kitchen without replacing the appliance. Cafe ranges offer true European convection with a third heating element and dedicated fan, delivering consistent heat distribution across all oven racks. Cafe refrigerators feature the advanced TwinChill evaporator system, which uses separate cooling systems for the fresh-food and freezer compartments, preventing flavor transfer and maintaining optimal humidity levels in each section independently.
Common service issues on GE Profile and Cafe appliances include SmartHQ connectivity failures, ice maker jams and water-inlet valve malfunctions, convection fan motor burnout, induction cooktop element failures, and temperature sensor drift in ovens. Our NYC Sub-Zero & Viking technicians are experienced with the advanced technology in both the Profile and Cafe lines and carry the diagnostic tools needed to service these premium GE models efficiently.
GE refrigerators -- across all three tiers -- are among the most commonly serviced appliances in New York City. The sheer volume of GE refrigerators installed in NYC apartments and homes means our technicians encounter these units daily. The most frequent complaint is a refrigerator that is not cooling adequately, which can stem from several root causes: a failed compressor start relay, a defective evaporator fan motor, frost buildup on the evaporator coils due to a malfunctioning defrost system, a clogged condenser coil reducing heat-exchange efficiency, or a faulty main control board.
GE refrigerators with in-door ice makers and water dispensers introduce additional service points. The water-inlet valve controls flow from the household water supply to the ice maker and dispenser. When this valve fails, symptoms include no ice production, slow water flow from the dispenser, or water leaking into the bottom of the refrigerator. The ice maker module itself can also fail, resulting in no ice production even when the water supply is functioning normally. Our technicians test both the water-inlet valve and the ice maker module to isolate the failure point accurately.
The adaptive defrost system used in many GE refrigerators monitors compressor run time and door openings to determine when to initiate a defrost cycle. If the defrost thermostat, defrost heater, or defrost control board fails, the evaporator coils accumulate frost, airflow through the freezer and fresh-food compartments is restricted, and temperatures rise. We test all three defrost components and replace only what has failed, restoring proper defrost cycling.
GE manufactures ranges and wall ovens in gas, electric, dual-fuel, and induction configurations. In NYC, gas ranges remain the most common configuration in older apartment buildings, while newer renovations and high-rise condominiums increasingly feature electric or induction cooktops due to building code requirements and local legislation. Our technicians service all fuel types and are experienced with the specific installation and ventilation requirements of each.
The most common GE oven complaint is uneven heating -- a condition where one area of the oven cavity is significantly hotter than another, resulting in food that is overcooked on one side and undercooked on the other. This is typically caused by a failing bake or broil element (in electric models), a weak or clogged gas burner orifice (in gas models), or a malfunctioning convection fan that is not circulating heated air properly. Temperature sensor drift is another frequent issue: the oven thermostat or temperature sensor reads incorrectly, causing the oven to overshoot or undershoot the set temperature by 25 to 50 degrees or more. We recalibrate the sensor when possible and replace it when calibration is no longer effective.
"Our GE Profile refrigerator stopped cooling entirely on a Friday afternoon. NYC Sub-Zero & Viking had a technician at our apartment Saturday morning. He diagnosed a failed start relay on the compressor, replaced it on the spot, and the fridge was back to temperature within a few hours. Saved us from losing a full refrigerator of groceries. Really impressed with the speed and expertise."
If your GE refrigerator has power and the lights are on but the compartments are warm, the issue is likely a failed evaporator fan motor, a malfunctioning compressor start relay, frost-clogged evaporator coils due to a defrost system failure, or a dirty condenser coil restricting heat dissipation. We recommend scheduling a diagnostic visit rather than attempting DIY repairs on sealed-system components. Call +1 (516) 973-0530 for same-day or next-day service.
Yes. Our technicians are factory-trained on the complete GE appliance lineup, including GE Profile, GE Cafe, and standard GE models. The Profile and Cafe lines use advanced components -- such as TwinChill evaporators, induction cooktop modules, and SmartHQ connectivity -- that require specialized diagnostic knowledge. We service all of these systems routinely.
Uneven oven heating is one of the most common GE range complaints and is almost always repairable. The cause is typically a failing heating element, a malfunctioning convection fan, or a drifted temperature sensor. Our technicians test all heating components, measure actual cavity temperatures with a calibrated thermometer, and replace the failed part to restore even heat distribution.
GE repair costs vary depending on the appliance type, the specific failure, and whether parts are needed. Most common GE repairs -- such as replacing a compressor start relay, an oven igniter, a dishwasher pump, or a fan motor -- fall within a moderate price range that is significantly less than replacing the appliance. We provide a clear diagnosis and upfront pricing before performing any repair work.
From GE Profile refrigerators to GE Cafe ranges to standard GE dishwashers and microwaves, NYC Sub-Zero & Viking Appliance Repair delivers expert GE service tailored to New York City apartments and homes. Genuine GE parts and same-day scheduling available.